Shipping Policy

 

Brocks.ca ships to Canada only at this time.

Canada Post is responsible for general shipping requirements of brocks.ca. For expedited service, UPS Express is used.

Brocks.ca will send you a shipping confirmation by email when we ship your item - generally between 1 and 3 business days, after your order is taken.

If the item you have ordered is out of stock or temporarily delayed, and you have requested next day shipping, we will inform you of the delay and wait for your approval to proceed. If you wish to change your method of shipping, we will be happy to do so at your request and adjust your shipping rate accordingly. 

 

Service Shipping Costs
Canada Post Free Shipping on all orders of $100.00 and above
- 2 to 7 business days.*

$10.00 for orders below $100.00*
UPS Express Service: $35.00 per order - 1 business day. *

 

Please Note -  For UPS Express delivery we require a physical address for shipping purposes as UPS CANNOT deliver to P.O. Boxes or Rural Route addresses.

We do not ship on Saturdays, Sundays, or statutory holidays.

*Orders Shipping to the Territories/Nunavut  are shipped through Canada Post. Additional shipping charges may apply. Please contact us for shipping rates. Standard service can take up to 3-4 weeks for delivery, and Express Service can take up to 2-3 weeks for delivery*

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Return Policy


Brocks.ca offers a 30 day satisfaction guarantee. If you are not completely satisfied with what you have purchased, please return your product(s) for a full refund or exchange, within 30 days of receiving your order.

How to return:  Login into your account - select completed orders - choose the order you wish to return and click the Return items button. Follow the directions and record the RMA #.  All products and packaging must be returned in their original condition. Please include your packing slip with your return. Ensure that the RMA# is visible on the outside of the package and on the paperwork.  Customers are responsible for return shipping costs.

Orders that are placed on www.brocks.ca may also be returned to a Brock's retail location.

If you have any further questions please contact our information desk at 1-877-730-7678, or email customer service at brocksinfo@yahoo.ca.

 

Damaged or defective product: Follow the process above to return the item. Ensure that you select Damaged or defective from the menu when asked.  Upon receipt and assessment of the item, your refund will include the freight charge for the return.

 

Please note our return address below. :
Brocks
168 Queen St,
Port Perry, ON
L9L 1B8
Canada